REFUND POLICY

All Events Hiring – Malelane, Mpumalanga

1. Booking Deposits

• A 50% deposit is required to secure all bookings.

• Deposits confirm reservation of equipment and dates.

2. Cancellation Refunds

Refunds are processed based on when the cancellation is made:

• 7 days or more before the event:
  Full refund of all payments made (excluding admin or banking fees).

• 3–6 days before the event:
  50% of the total booking value will be refunded.

• Less than 48 hours before the event:
  No refund will be issued.

3. Non-Refundable Situations

No refunds will be given in the following cases:

• Failure to collect or receive equipment at the agreed time

• Incorrect quantities ordered by the Client

• Change of mind after equipment has been delivered or collected

• Early return of equipment

4. Refunds for Faulty or Incorrect Items

• If equipment is delivered damaged, faulty, or incorrect, the Client must notify the Company immediately upon delivery or within 2 hours.

• The Company will either:

  • Replace the item (subject to availability), or

  • Issue a partial or full refund for the affected items

5. Damage Deposit Refunds

• Any damage deposit paid will be refunded within 2–5 working days after collection, provided:

  • All items are returned

  • No items are damaged or missing

• Deductions will be made for any loss, breakage, or cleaning fees.

6. Refund Processing

• Refunds will be processed via EFT (Electronic Funds Transfer) only.

• Refunds may take 2–7 working days to reflect, depending on the bank.

7. Force Majeure

• In the event of unforeseen circumstances beyond control (e.g., extreme weather, government restrictions), refunds or credits will be considered at management’s discretion.

8. Acceptance of Policy

• By confirming a booking, the Client agrees to this Refund Policy.